Industry
Transportation
Client
Personal
Role
UX Designer
Platform
Mobile
Seamless navigation and personalized support
AirEZ is your travel companion for a seamless airport experience. Book tickets, get real-time updates, and navigate with AR directions. Enjoy stress-free travel with customizable notifications, luggage tracking, and live chat support.
Travelers often face stress and confusion at airports due to complex navigation, lack of real-time updates, and cumbersome booking processes. This results in a frustrating and inefficient travel experience.
AirEZ aims to provide a seamless and stress-free airport experience by offering an intuitive platform for ticket booking, real-time flight updates, and easy navigation using Augmented Reality (AR) directions. The goal is to enhance the overall travel experience by making airport navigation and management effortless and efficient.
Frequent business travelers and professionals who often navigate busy airports. They rely on technology to streamline their travel experience, seeking features that provide real-time updates, intuitive navigation, and personalized notifications. Users value efficiency and ease of use, looking for solutions that minimize stress and enhance their journey through accurate AR directions and customizable options. Their feedback emphasizes the importance of a simplified interface, reliable features, and comprehensive support to meet their unique travel needs.
The research study for AirEZ will focus on understanding user needs and behaviors in navigating them from the airport entrance to getting into the airplane.
Research Question
How do passengers currently navigate through the airport, and what are their main challenges?
How effective are the AR directions in helping passengers find their way?
What are the most critical features passengers need during their airport experience?
How user-friendly are the notification and alert systems within the AirEZ app?
What additional features or improvements do users suggest for the AirEZ platform?
Participants
5-7 participants Frequent travelers (e.g., business travelers, tourists) Diverse age range (18-65) Varied technical proficiency levels (novice to advanced users)
Methodology
+-40 minutes Indonesia Moderated usability study in a controlled environment Observe participants using AirEZ in real-world airport environments to gather contextual data
People give positive feedback on AR directions
5 out of 5 total participants expressed positive feedback about the AR directions feature. They found it to be a game-changer for navigating the airport and appreciated its usefulness despite minor issues
People experience the complex navigation
4 out of 5 total participants expressed that the UI was seen as overwhelming with too many feature options in only one page
People concern about future issues with AR
5 out of 5 total participants said they feel AR implementations require calibration after a certain period of time
People desire for more customizable notifications
5 out of 5 total participants mentioned that while the notifications were clear, they desired more customization options
